When do you ship my order?
We ship all orders the same, or next business day, depending on if the order was placed before 10:00 CET.
How long is the delivery time?
On average an order takes 2 business days to arrive, but the closer you are to our warehouse in Germany the faster your order will arrive. Shipping to capital cities throughout Europe usually only takes 1 business day. See the list below for average delivery time per country (business days).
Austria: 1 to 2
Belgium: 1 to 3
Croatia: 1 to 3
Czechia: 1 to 3
Denmark: 1 to 2
Finland: 1 to 3
France: 1 to 2
Greece: 2 to 5
Hungary: 1 to 3
Ireland: 2 to 3
Italy: 1 to 3
Luxemburg: 1 to 3
Netherlands: 1 to 2
Poland: 1 to 2
Portugal: 2 to 3
Slovakia: 1 to 3
Slovenia: 1 to 3
Spain: 1 to 3
Sweden: 1 to 3
Others: 2 to 5
How much is shipping?
Free shipping is set at a minimum order value of 50 €, meaning all orders with a vaporizer have free shipping. If your order value is below 50 € there will be a shipping cost ranging from 5 to 20 € depending on which country you want it delivered to. Our shipping costs change frequently so go to our checkout and see what your shipping costs will be if your order is under 50 €.
What are my shipping options?
All our orders are shipped with UPS.
Where do you ship from?
Our warehouse is located in Apolda, Germany for the fastest service throughout Europe.
Where do you ship to?
We ship to all European countries with a few exceptions. Please go to our checkout to see if we provide service to your country. If you are located in Europe, but in a non-EU country (e.g. Norway and Switzerland), your package will be subject to customs duties that are not included in the order total displayed in the checkout.
Are the packages discreet?
Yes, we ship our packages in plain boxes without any references to MagicVaporizers on them, only using our trading name "Anything Worldwide".
When do I receive my tracking number?
Tracking emails are sent out the same day your package was shipped at around 18:00 CET.
What options can I pay with?
We offer three ways of payment; by credit card, by PayPal and by bank transfer.
Can I change my shipping address after placing an order?
If you contact us before your order is processed by the warehouse, we will be able to help you change the shipping address. If the package has been sent from the warehouse, you can contact the courier and have them update the shipping address free of charge as long as it's within the same city.
What happens if I'm not home when UPS tries to deliver?
UPS then either schedules another delivery, or they bring the package to the nearest UPS Parcel Shop and then you can either go there and pick it up or contact them for another delivery attempt.
What happens if I choose to not receive the package?
For packages that have not been accepted or picked up by the customer in time, we reserve the right to deduct 25 € for our actual shipping costs (delivery and return) from the order total and refund the remaining amount to your account. If you would like to arrange for a new shipment you will have to place your order again.
Is my personal information safe?
Do you offer wholesale selling?
Yes, we offer our wares for wholesale prices to all European companies with a valid VAT number. Read more about our wholesale offer here.