Return Policy

At MagicVaporizers, you can have 100% confidence that if you change your mind or receive a defective product, you can return it to us for replacement or refund. Please take the time to read the return policy before you place your order.

Faulty goods on arrival

• In the rare occasion a product you have received from us is defective on arrival, you are entitled to a replacement or refund
• Please notify MagicVaporizers of any faults and defects as soon as you become aware of them
• All items sent to us must include the original invoice and a filled-out return form you receive from MagicVaporizers support
• MagicVaporizers will dispatch a replacement or issue a refund, as soon as our Returns Department has received the product and confirmed the defect

(If your product was working when you received it but broke afterwards and it's still under warranty you should instead go through the warranty claim process.)

Change of mind

• Should you wish to return your purchase, you must notify us of your intent within 14 days of receiving the order. You are entitled to a full refund for the product(s) but shipping costs will not be refunded
• The product(s) must be returned in their original, unused condition, unopened with wrapped or sealed packaging for us to accept a return
• Vaporizers sold at MagicVaporizers are meant to be used orally which means they classify as hygienic goods and are not returnable due to health regulations if the seal has been broken and/or they have been used before you changed your mind. Your statuary rights are not affected and we comply with all EU laws regarding consumer rights. See Article 16 "Exceptions from the right of withdrawal" (e) at https://eur-lex.europa.eu
• It is the responsibility of the customer to return the product(s) to MagicVaporizers' warehouse in Germany and bear any associated costs with it
• Refunds will only be processed once the product(s) has been received by MagicVaporizers and our Returns Department has checked that the product(s) is sealed and not used
• A copy of the original invoice must be included in the package sent back to MagicVaporizers
• All refunds will be made to the same account and with the same payment method that was used to place the order

Contact us via the return form to start the return process.